01In short
| Situation | What happens |
|---|---|
| You change your mind before your first class | Full refund |
| You enrolled in the wrong country’s cohort | We move you to the right cohort and refund or charge the difference |
| First month, within 7 days of your first class, 2 or fewer classes attended | Full refund |
| You cancel during a later month | No charge next month. Current month is not refunded |
| We cancel a class | Make-up session, or credit on your next month |
| We close your cohort | Refund for the unused part of the month |
| Charged after you cancelled | Full refund of that charge |
02First-month guarantee
If you decide the classes aren’t right for you, ask for a refund within 7 days of your first class. If you have attended 2 or fewer classes, we will refund your first month in full. No questions, no pressure.
If you change your mind after paying but before your first class, we refund you in full, even if you have completed the onboarding and level assessment.
03Cancelling later
Plans are monthly. You can cancel at any time by WhatsApp or email, and you won’t be charged again. You keep access to classes and recordings until the end of the month you have paid for.
After the first-month guarantee, we don’t give partial refunds for unused days or missed classes in the current month. Recordings of every class are available for you to catch up.
04Changing modules
- Adding modules or upgrading to the full program: takes effect straight away. You pay the difference for the rest of the month
- Dropping modules or downgrading: takes effect from your next billing month
05When we cancel
If we cancel a class, we will schedule a make-up session or give you credit on your next month. If we close or merge your cohort and you choose not to continue, we will refund the unused part of that month.
06How to request a refund
Message us on WhatsApp or email ielts@covalynsystems.com with your name and the phone number or email you enrolled with.
- We confirm within 2 working days
- Refunds go back to the original payment method in the original currency
- Most refunds arrive in 5–10 working days, depending on your bank or payment provider
We can’t refund to a different person, account or currency.
07Payment disputes
If something looks wrong on a charge, please contact us first. We can usually resolve it faster than a bank dispute. Your rights under local consumer law are not affected by this policy.